Herman was very professional and got me in and out in a timely fashion. The service was professional but was a little pricey. Popcorn was fresh
I worked with a new CSR and that was a positive experience. Over the summer the CSRs were arrogant and non chalant in their approach to resolving my service issue(a safety recall). I vowed not to return, but unseen service sent me back to DD. I requested a new advisor as I am still angry with previous advisors. This one listened and sought to ensure a positive experience providing open communication and updates.
Thank goodness the tire issue we had on our Toyota Camry was just north of Columbia on I-77. And, thank goodness we were able to make it to this dealership to get an exact match on our tire. Victor Torres was great to work with and we we're happy with the service.
Shannon is the absolute BEST. Every tome I come to the dealership I specifically ask for her. She needs a raise.
On 3/13, I brought my Camry in for service after a long day at work and Victor Torres had me in and out fast. He was friendly and professional. He pitched extending Toyota Care to me and he made it sound so good, I plan to extend my current plan. Thank you Victor Torres and thank you Dick Dyer Toyota for employing such exceptional staff!
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